diff --git a/_templates/faq.html b/_templates/faq.html
index dc937997..f2c389ea 100755
--- a/_templates/faq.html
+++ b/_templates/faq.html
@@ -32,6 +32,7 @@ id: faq
   <li><a href="#{% translate illegalactivities anchor.faq %}">{% translate illegalactivities %}</a></li>
   <li><a href="#{% translate regulated anchor.faq %}">{% translate regulated %}</a></li>
   <li><a href="#{% translate taxes anchor.faq %}">{% translate taxes %}</a></li>
+  <li><a href="#{% translate consumer anchor.faq %}">{% translate consumer %}</a></li>
 </ul>
 <li><a href="#{% translate economy anchor.faq %}">{% translate economy %}</a></li>
 <ul>
@@ -172,6 +173,10 @@ id: faq
 <h3><a name="{% translate taxes anchor.faq %}">{% translate taxes %}</a></h3>
 <p>{% translate taxestxt1 %}</p>
 
+<h3><a name="{% translate consumer anchor.faq %}">{% translate consumer %}</a></h3>
+<p>{% translate consumertxt1 %}</p>
+<p>{% translate consumertxt2 %}</p>
+
 <h2><a name="{% translate economy anchor.faq %}">{% translate economy %}</a></h2>
 
 <h3><a name="{% translate bitcoinscreated anchor.faq %}">{% translate bitcoinscreated %}</a></h3>
diff --git a/_translations/en.yml b/_translations/en.yml
index daaeaa68..2d30ac70 100644
--- a/_translations/en.yml
+++ b/_translations/en.yml
@@ -233,6 +233,9 @@ en:
     regulatedtxt2: "It is however possible to regulate the use of Bitcoin in a similar way to any other instrument. Just like the dollar, Bitcoin can be used for a wide variety of purposes, some of which can be considered legitimate or not as per each jurisdiction's laws. In this regard, Bitcoin is no different than any other tool or resource and can be subjected to different regulations in each country. Bitcoin use could also be made difficult by restrictive regulations, in which case it is hard to determine what percentage of users would keep using the technology. A government that chooses to ban Bitcoin would prevent domestic businesses and markets from developing, shifting innovation to other countries. The challenge for regulators, as always, is to develop efficient solutions while not impairing the growth of new emerging markets and businesses."
     taxes: "What about Bitcoin and taxes?"
     taxestxt1: "Bitcoin is not a fiat currency with legal tender status in any jurisdiction, but often tax liability accrues regardless of the medium used. There is a wide variety of legislation in many different jurisdictions which could cause income, sales, payroll, capital gains, or some other form of tax liability to arise with Bitcoin."
+    consumer: "What about Bitcoin and consumer protection?"
+    consumertxt1: "Bitcoin is freeing people to transact on their own terms. Each user can send and receive payments in a similar way to cash but they can also take part in more complex contracts. Multiple signatures allow a transaction to be accepted by the network only if a certain number of a defined group of persons agree to sign the transaction. This allows innovative dispute mediation services to be developed in the future. Such services could allow a third party to approve or reject a transaction in case of disagreement between the other parties without having control on their money. As opposed to cash and other payment methods, Bitcoin always leave a public proof that a transaction did take place, which can potentially be used in a recourse against businesses with fraudulent practices."
+    consumertxt2: "It is also worth noting that while merchants usually depend on their public reputation to remain in business and pay their employees, they don't have access to the same level of information when dealing with new consumers. The way Bitcoin works allows both individuals and businesses to be protected against fraudulent chargebacks while giving the choice to the consumer to ask for more protection when they are not willing to trust a particular merchant."
     economy: "Economy"
     bitcoinscreated: "How are bitcoins created?"
     bitcoinscreatedtxt1: "New bitcoins are generated by a competitive and decentralized process called \"mining\". This process involves that individuals are rewarded by the network for their services. Bitcoin miners are processing transactions and securing the network using specialized hardware and are collecting new bitcoins in exchange."
@@ -575,6 +578,7 @@ en:
       illegalactivities: is-bitcoin-useful-for-illegal-activities
       regulated: can-bitcoin-be-regulated
       taxes: what-about-bitcoin-and-taxes
+      consumer: what-about-bitcoin-and-consumer-protection
       economy: economy
       bitcoinscreated: how-are-bitcoins-created
       whyvalue: why-do-bitcoins-have-value